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Xfinity – Sr. Manager, Solution Delivery Management – Denver, CO

Job title: Sr. Manager, Solution Delivery ManagementCompany: XfinityJob description: Job Description:Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.Job Summary Sr. Product Manager, ServiceNow Practice, will be responsible for building the proficiency to develop and maintain domain expertise related to ServiceNow product capabilities, including ITSM, ITOM, Customer Service Management, AppEngine custom application development, and other ServiceNow products as advised.Job DescriptionAbout the Team:Our organization (REactor) leads a Single Ticketing Platform and Innovation Operations Platform. It's an initiative to deliver a single solution across the company for Change, Incident and Problem Management. This solution will allow cross - functional teams to align processes and standardize reporting. More meaningfully it will help us improve customer experience by providing total transparency with operational insights that is essential to help reduce the mean time to detect, triage, mitigate and restore services.Roles & Responsibility• The Practice Leader will be responsible for the overall ServiceNow Practice strategy, consulting, and successful delivery of emerging technology solutions in ServiceNow.• Research and maintain awareness of the current and emerging processes, policy, and technology trends and solutions related to ITSM, ITOM, CSM, and FSM modules.• Know the latest on the ServiceNow product roadmap, and participate in release testing.• Build the practice for the ServiceNow center of excellence.• Build a Training and learning roadmap for the development team to support the future needs of the organization• Lead continuous improvement program to evolve the practices on an ongoing basisExperience• Industry experience, handling large-scale IT and Network Operations.• Practical knowledge and experience of a broad range of service management, operations, and infrastructure-related tools and technologies• Strong Implementation experience on all core modules of the IT Service management product• Minimum five years of ServiceNow experience implementing ITSM, ITOM, CSM modules.• Experience building a center of excellence for ServiceNow implementation and platform operations.Employees at all levels are encouraged to:• Understand our Operating Principles; make them the guidelines for how you do your job.• Be responsible for the customer experience - think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our products and services.• Know your stuff - be hard-working learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.• Win as a team - make big things happen by working together and being open to new insights.• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.• Get results and growth!• Respect and promote inclusion & diversity!• Do what's right for each other, our customers, investors and our communities.Organization:Our innovative teams are continually designing and delivering products and next-generation technologies that transform the customer experience Technologies (CXT), led by Rick Rioboli, EVP and Chief Information Officer, and are responsible for the technology, systems and tools that support the customer lifecycle (sales, activation, billing, support, etc.), as well as employee-facing teams such as human resources, finance, and workplace information technology. These tools and systems are foundational to our ability to meet and exceed customer expectations and support an excellent employee experience.Our vision is to be an authority in products, services and solutions which power and enable fabulous, connected customer experiences for Comcast and other organizations through a steadfast focus on clarity and collaboration.Disclaimer:• This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience7-10 YearsSalary:Pay Range: $129,497.51 - $194,246.27Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details.Expected salary: $129497.51 - 194246.27 per yearLocation: Denver, COApply for the job now![ad_2]