Toyota Service Advisor

Salary: from £28,000 base, with £30,000 guaranteed in the first 12 months. £35,000 OTE

Must Have : A Full UK Driving License

About Steven Eagell

As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.

As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.

Your Responsibilities as a Service Advisor:

Customers spend more time with Service than Sales, making the Service Advisor a key customer-facing role. You’ll build long-term relationships, manage the service journey end-to-end, and represent the Toyota brand while resolving customer needs.

  • Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.
  • Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.
  • Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.

What we are looking for in a Service Advisor:

  • A proven high level of customer service skills, and enjoyment in working with the people.
  • Previous experience of working in customer service, preferably in an automotive setting but not essential
  • Strong communication skills and the ability to explain complex matters in understandable terms.
  • Able to take initiative and ownership of issues with a proactive can-do attitude.
  • Able to multi-task and switch between tasks whilst remaining organised.
  • A team player who offers help and support to others.
  • Willingness to learn and keep up to date with product and technical information.
  • Thrives in a high-pressured environment.

What we offer you:

  • 25 days annual leave + Bank Holidays and your Birthday Off
  • Long Service Awards / Colleague Recognition
  • Enhanced Maternity / Paternity at qualifying service length
  • Car Benefit Scheme after successful completion of a probation period
  • Sales Incentives
  • Comprehensive training provided
  • Company pension scheme
  • Death in Service
  • Access to high street discounts through Perk Box
  • In-house, manufacturer & professional qualifications
  • Staff referral scheme
  • Access to medical cover through Simply Health
If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.
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