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Service Delivery Manager – IT, M365, Cloud, ServiceNow Hybrid (4d/w London) £80k basic + package
<h2>Job Description</h2><div><div><p><strong>Service Delivery Manager – IT, M365, Cloud, ServiceNow</strong>, SharePoint, ITIL, ITAM, CyberSec, SLAs, KPIs, OLAs, Hybrid (4d/w London)</p><p><br /></p><p>This is a fantastic permanent Service Delivery Manager opportunity with a leading London based tech organisation.</p><p><br /></p><p>The Service Delivery Manager role is Hybrid starting with <strong><em>4 days a week</em></strong><em> in the </em><strong><em>central London office </em></strong>(reducing to<strong> 3 days a week</strong> <em>after</em> 3 months) and the rest of the rime you will work remotely.</p><p><br /></p><p>The Service Delivery Manager will overseas IT operations as well as a small Support & Infrastructure focussed Team (around 10 staff) As Service Delivery Manager strong experience creating and managing SLA, KPIs, OLAs etc is essential as is ITIL. Strong M365, SharePoint, Cloud (both Azure & AWS) and ServiceNow experience is essential as Service Delivery Manager as is stakeholder and 3rd party management skills. Good modern CyberSec & Compliance awareness are required as Service Delivery Manager as is strong IT & Software Asset Management. The Service Delivery Manager will also mage the relationship and SLAs of 3 party suppliers and vendors as well as internal teams. As Service Delivery Manager certifications such as Prince2, ITIL (ideally ITILv4+) are desirable as would any M&A experience.</p><p><br /></p><p><strong>Key skills as Service Delivery Manager</strong></p><ul><li>Proven commercial track record as a Service Delivery Manager in complex IT environments</li><li>Infrastructure</li><li>M365</li><li>ServiceNow</li><li>ITIL</li><li>Team & vendor management</li><li>SLAs, KPIs, RFI, OLAs etc</li><li>CyberSec</li><li>Compliance /Data protection</li><li>SharePoint</li><li>Cloud (Azure & AWS)</li></ul><p><br /></p><p><strong>Desirable skills as Service Delivery Manager</strong></p><ul><li>Certifications (ITIL, Prince2, MS etc)</li><li>ITILv4</li><li>Hands on technical background</li></ul><p><br /></p><p>This is an exceptional Service Delivery Manager opportunity with exciting projects, career progression and a great package on offer.</p><p><br /></p><p><strong>Key Skills:</strong> Service Delivery Manager – IT, M365, Cloud, ServiceNow, ITIL, ITAM, CyberSec, SLAs, KPIs, OLAs, Hybrid (4d/w London)</p><p><br /></p><p><strong>*PLEASE READ BEFORE APPLYING*</strong></p><p><br /></p><p>Please ensure your<strong> location is clear on your CV/application. <em>As the role requires 4 days per week on site in London (which day can vary at short notice)to start - location is a factor, </em></strong><em>applications without location</em><strong><em> may be rejected</em></strong></p><p><br /></p><p><strong>*PLEASE DO NOT CALL THE SWITCHBOARD TO DISCUSS APPLICATIONS*</strong> Due to high volume we cannot discuss individual applications one of our Consultants will contact you if your application is suitable.</p></div></div> Salary: GBP 48000 - 72000 per year