Remote Support Academy Lead — Training & Certification

A leading software company is hiring a Support Academy Program Manager to enhance customer support through structured training programs. This role involves designing onboarding paths, creating a Support Certification Program, and leveraging subject matter experts. The ideal candidate will have over 5 years of experience in support enablement and a strong grasp of adult learning principles. This position can be performed remotely or at an ECI office, offering a chance to develop effective training strategies for a growing support team.

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