Infrastructure Manager - Enterprise Hardware Asset Management (remote)

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

What We Do

The Manager, Infrastructure – Enterprise Hardware Asset Management is responsible for leading the enterprise hardware asset lifecycle program, ensuring strong governance, regulatory compliance, audit readiness, and cost optimization. This role manages a team of technical professionals and partners closely with Infrastructure, Security, Procurement, Finance, and Risk Management to protect enterprise assets and reduce operational and compliance risk. *This is a remote role

Key Responsibilities:

  • Lead and administer the Enterprise Hardware Asset Management (HAM) program across the full asset lifecycle.
  • Provide direct management and accountability for a team of technical professionals.
  • Oversee asset procurement controls, inventory governance, deployment, transfer, disposition, maintenance, and warranty tracking.
  • Ensure effective asset recovery, data security controls, and endpoint governance.
  • Administer and govern hardware asset tracking platforms including ServiceNow HAM, Absolute Console, Microsoft Intune, and SCCM.
  • Establish and maintain enterprise asset management processes aligned with FFIEC guidance, COBIT 2019, and internal GRC standards.
  • Lead internal, external, regulatory, vendor, and licensing audit responses related to hardware assets.
  • Ensure accurate inventory reporting, reconciliation, and documentation to support regulatory and financial requirements.
  • Develop and maintain policies, procedures, and standard operating controls to mitigate cybersecurity, endpoint, and physical asset risk.
  • Partner cross-functionally to align asset controls with enterprise risk management and financial planning.
  • Define and publish KPIs related to inventory accuracy, compliance, asset recovery, risk mitigation, and cost optimization.
  • Provide input to and administer cost center spending, including capital asset and purchase order decisions.
  • Identify and recommend automation and tooling enhancements to improve governance and reporting maturity.
  • Lead cross-functional initiatives to improve hardware asset management process maturity.
  • Conduct performance reviews, hire, and develop team members.
  • Support audit, regulatory, or operational needs outside of normal business hours as required.


Required Qualifications:

  • 5+ years of progressive experience in IT infrastructure or hardware asset management.
  • 3-5 years of lead, supervisory, or management experience in a technical environment.
  • Strong expertise in enterprise hardware asset lifecycle management.
  • Experience managing enterprise-scale hardware portfolios in a regulated industry.
  • Hands-on experience governing ServiceNow Hardware Asset Management, Absolute Console, Microsoft Intune reporting, and SCCM reporting.
  • Strong understanding of hardware inventory controls, endpoint governance, and asset security practices.
  • Experience responding to internal, external, or regulatory audits.
  • Knowledge of FFIEC regulatory expectations and familiarity with COBIT 2019.
  • Strong analytical, reconciliation, and data analysis skills.
  • Demonstrated ability to design, document, and enforce standardized governance processes.
    • Proven ability to influence cross-functional stakeholders in a regulated environment.

Helpful Qualifications:

  • Bachelor’s degree in Information Technology, Business, Finance, or related field, or equivalent work experience.
  • ITIL certification.
  • Governance, audit, or risk certifications such as CRISC, CISA, or CGEIT.
  • Experience building and maturing enterprise IT Asset governance programs.
    • Strong executive-level communication and presentation skills.

Impact:

  • Improve enterprise hardware inventory accuracy and audit outcomes.
  • Reduce compliance, cybersecurity, and operational risk associated with hardware assets.
  • Optimize hardware lifecycle costs and capital asset utilization.
  • Strengthen hardware asset governance, reporting, and regulatory posture across the enterprise.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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