Infra Tech Support Practitioner- IBM Tivoli Netcool

Company Name: Accenture

Title: Infra Tech Support Practitioner- IBM Tivoli Netcool

Job Type : Full Time, Work from Office

Location : Bangalore

Years of Experience : 4-6 years

Salary : 66667/M




Project Role : Infra Tech Support Practitioner

Project Role Description : Provide ongoing technical support and maintenance of
production and development systems and software products (both remote and
onsite) and for configured services running on various platforms (operating
within a defined operating model and processes). Provide hardware/software
support and implement technology at the operating system-level across all server
and network areas, and for particular software solutions/vendors/brands. Work
includes L1 and L2/ basic and intermediate level troubleshooting.




Must have Skills : IBM Tivoli Netcool, Shell Scripting

Good to Have Skills : Job Requirements :

Key Responsibilities :

A: Managing SNOW queue for incidents, RITMs and resolving the same within and
Creating/Managing new

B: Integrations in BigPanda, introducing best practices and ensuring zero
application downtime

C: Responsible for developing scripts in Shell/Python, Java to do custom
integrations into BigPanda

D: Ensuring documentation for all integrations is up-to date and quarterly
reviewed

E: Interacting with client for requirement gathering and issue triage

F: Responsible for carrying out production changes




Technical Experience : A: Should have 5 to 6 years' experience in strong
knowledge of at least 1 programming language Either Java, Net or Python

B: Hands-on experience with at least 1 scripting language Shell, Perl or
Powershell preferred

C: Experience with Netcool or BigPanda or any other Event Aggregation Tool is
must

D: Experience with supporting Production Systems

E: Knowledge of Ticketing tools like Service Now

F: A good level of knowledge in ITIL service management framework

Professional Attributes :

A: Excellent written and verbal communication skills in a clear business
relevant manner that is adjusted to the audience; up, down and across the
organization

B: Ability to operate independently and make decisions with little direct
supervision

Educational Qualification: A: 15 years of full-time education Additional Info :
A: Ready to work rotational shifts

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