Director - Delivery

Delivery

Remote

7 - 10 years experience

Responsibilities

We are looking for a hands-on Director – Delivery who can drive execution across multiple customer programs while managing a high-impact team of Project Managers.

This role is ideal for someone who:

  • Has strong experience managing multiple parallel projects
  • Can lead and develop a team of 6–8 Project Managers.
  • Is comfortable working with fast-paced AI / SaaS / tech environments
  • Brings structure, ownership, and clarity without over-engineering processes

Key Responsibilities


Program & Delivery Ownership

  • Own end-to-end delivery of multiple customer programs simultaneously
  • Ensure delivery adherence across timelines, scope, quality, and customer expectations
  • Translate business commitments into clear execution plans and milestones

Team Leadership & Development

  • Lead and mentor a team of 6–8 Project Managers.
  • Drive capability building in planning, stakeholder management, and execution discipline
  • Act as the first line of escalation and decision-making for delivery challenges

Customer Management

  • Serve as a key point of contact for customers, especially enterprise clients
  • Manage expectations proactively in dynamic and ambiguous environments
  • Build strong relationships through consistent communication and delivery reliability

Cross-functional Collaboration

  • Work closely with Engineering, Product, Sales, and Customer Success teams
  • Align delivery priorities with technical feasibility and business needs
  • Ensure smooth coordination across teams to avoid bottlenecks and delays

Execution & Process Excellence

  • Establish lightweight delivery processes (planning, tracking, reviews)
  • Monitor delivery health across risks, dependencies, and resource allocation
  • Drive quick issue resolution with clear ownership and accountability

Reporting & Visibility

  • Provide clear and concise updates to leadership
  • Highlight risks early and drive practical mitigation strategies
  • Maintain visibility on project status, team bandwidth, and customer health

Ideal Candidate Profile

  • 7–10 years of experience in Delivery / Program / Project Management roles
  • Proven experience managing multiple concurrent projects
  • Experience leading small teams (6–8 members) with strong people management skills
  • Exposure to SaaS / AI / tech services environments
  • Strong understanding of Agile or hybrid delivery models
  • Excellent stakeholder communication and conflict resolution skills
  • Ability to balance structure with speed in high-growth environments
  • High ownership mindset with a problem-solving approach
  • Calm under pressure; able to bring clarity in ambiguous situations

Skills Required
Primary Skills
Delivery Management
Delivery Governance
Delivery & Program Leadership
Conversational AI Project Delivery
Delivery Optimization
AI/ML Delivery
IT Project & Program Management
AI Program Management
AI-Enabled Delivery Leadership
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