Customer Success Executive

This a Full Remote job, the offer is available from: United States

Overview:

Overview:
The Customer Success Executive maintains and advances the overall customer relationship, speaking to how HealthEdge can solve and advance our customer's critical business objectives over time. The ideal candidate will have proven experience facilitating the successful adoption of a new technology within a commercial software environment, proven experience enabling customers to achieve maximum value from the partnership to drive adoption of HealthEdge Solutions, and an understanding of the general operations of a health plan as well as the healthcare industry as a whole.

About Commercial Excellence: 

The HealthEdge Commercial Excellence function includes Sales, Customer Success, and Marketing.  These three organizations, combined as the Commercial Excellence function, are responsible for meeting the business’s annual and long-term financial objectives, ensuring ongoing customer satisfaction, and increasing HealthEdge brand awareness and market visibility.  

What you will do:

• Be a trusted advisor to the executive-level decision makers and other stakeholders and maintain a delighted account relationship by exhibiting how our products and services team can accommodate their business objectives and goals
• Understand and internalize the customer's business objectives and articulate how they can leverage our technology to solve their strategic business objectives and goals. The CSE must stay current with industry trends that impact our customers and make recommendations as to how the suite of HealthEdge technology solutions can assist in staying ahead of these trends to drive a differentiating advantage in the market.
• Identify and drive opportunities to increase client revenue through the addition of new business lines, consulting opportunities or new statements of work.
• Clearly articulate the value being created for the customer through timely and measurable reporting that is specific to the business and objective goals of the customer.
• Serve as strategic relationship manager and customer advocate, working closely with all internal and external stakeholders to understand and clearly articulate the customer's immediate and long-term business needs.
• Measure and report on customer satisfaction, driving improvements where needed.
• Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII.

What you bring:

• 10 or more years’ experience within the Health Care industry managing health care delivery, financing or insurance information technology, operations, either in direct role or as account manager, for enterprises with annual revenue of at least $1b. Direct experience within a Health Plan, TPA, or provider strongly preferred.
• Healthcare subject matter expertise, with solid technical knowledge/aptitude with enterprise class insurance transaction and health care management information systems. Knowledge and experience with the HealthEdge product suite is a plus
• Strong presentation skills with demonstrated ability of problem definition, analysis and presentation of alternatives, and cost benefit analysis.
• Solid technical and operational understanding of health plan operations and software development lifecycle
• Proven ability to maintain multiple accounts with a successful track record of growing client revenue post initial sale
• Excellent communication skills, interpersonal skills and ability to interact with internal and external customers. Able to influence key executive-level stakeholders and negotiate contract terms.
• General knowledge of project management tools such as Agile, critical path design, budget variance analysis, and risk mitigation approaches
• Associates or higher level degree in health care operations, financial planning, management, or business desirable
• Ability for travel, up to 50%

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: While HealthEdge is located in Burlngton, MA you may live anywhere in the U.S.

Type of Employment: Full-time, permanent

Travel%: 50%

FLSA Classification (USA Only): Exempt

Budget/Revenue Responsibility: Consistent with compensation plan.

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: 

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work across multiple time zones in a hybrid or remote work environment.
• Long periods of time sitting and/or standing in front of a computer using video technology.
• May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

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