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Client Service Account Manager- Digital Marketing
Client Services AM (Digital Marketing)
London: [Hybrid / 3 office days a week]
Salary: [£40,000 - £47,000 + benefits]
The Opportunity
We're working with a fast-growing digital agency delivering integrated digital campaigns for ambitious B2B clients. This role offers ownership of multiple client accounts, close day-to-day client engagement, and real input into digital strategy and performance.
If you enjoy agency life - managing multiple stakeholders, working at pace, and being trusted to own your accounts - this is a role where you'll have autonomy, visibility, and room to grow.
The Role
As Client Service Account Manager, you'll be the primary point of contact for a portfolio of agency clients, leading digital marketing initiatives across SEO, PPC, Paid Social and Organic Social.
You'll translate business objectives into strategic digital plans, manage campaign delivery through internal specialist teams, and ensure work is delivered on time, on brief, and to a high standard - commercially and creatively.
Alongside client ownership, you'll play an important role in the wider agency, supporting team development, onboarding new starters, and helping to ensure accounts remain profitable and retained long-term.
Key responsibilities:
- Owning and developing strong client relationships as the main day-to-day contact
- Developing and implementing digital strategies aligned to client goals
- Managing multiple ongoing projects across SEO, PPC, Paid Social and Organic Social
- Working cross-functionally with Web, SEO, PPC, Social and Content teams
- Maintaining accurate forecasting and billing through CRM and accounts systems
- Proactively identifying growth and upsell opportunities
- Reporting on campaign performance, project progress and client satisfaction
- Supporting onboarding and mentoring of junior team members
About You
This role is suited to someone with proven digital agency experience who understands how agencies operate and thrives in a client-facing environment.
You'll ideally bring:
- 2+ years' experience managing digital marketing accounts within an agency
- Demonstrable B2B account management experience
- Exposure to property clients is beneficial, but not essential
- Hands-on understanding of PPC, Paid Social and SEO campaigns
- Confidence managing multiple accounts and stakeholders simultaneously
- Strong written and verbal communication skills
What We're Looking For
You'll be a strong fit if you:
- Take a proactive approach to driving client growth and adding strategic value
- Are confident leading projects with minimal supervision
- Have excellent organisational skills and attention to detail
- Enjoy collaborating with specialists across multiple disciplines
- Stay curious about digital trends and performance innovation
- Want to build a long-term career within an agency environment
Why Apply?
This is a great opportunity for an agency-side Account Manager or Senior Account Manager looking for more ownership, stronger client relationships, and the chance to influence strategy - without losing the variety and energy that agency life brings.
Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
