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Chief of Staff, Product

About Gigs At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity. Our team of around 100 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless. If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you. Things We Care About We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard. <ul><li>Speed. We move and we ship. We set bold deadlines and treat every week like it matters.</li><li>Ownership. If you see something broken, fix it. We don't wait for permission.</li><li>Customer Obsession. Our customers' product is our product.</li><li>Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.</li><li>First principles. We don't ask how things have been done before. We ask why they were done that way at all. </li></ul>The Role As Chief of Staff — Product, you will partner with the Head of Product and VP Product to increase the velocity and quality of decision-making across the product organization. This role sits at the intersection of strategy, operating cadence, and executive communication. You will take first cuts on ambiguous problems, turn rough direction into clear narratives and materials, and build the mechanisms that keep a fast-moving team aligned. You will also be hands-on with operational coordination where it materially unblocks leaders and teams. We’re open to hiring this role in one of our EU Hubs (London, Amsterdam, Berlin, Zurich) What You Will Do <ul><li>Run the product org's operating system: refine planning cycles, decision frameworks, rituals, and recurring processes to sharpen clarity and execution</li><li>Orchestrate leadership and cross-functional meetings: set agendas, drive prep, capture decisions, ensure follow-through</li><li>Own executive communications: turn rough storylines into polished decks and memos for all-hands, builder meetings, and leadership reviews</li><li>Provide structured first cuts on strategic questions: synthesize context, run lightweight analysis, frame options and trade-offs, recommend a path</li><li>Keep the machine running: coordinate deadlines, reporting cadences, and operational logistics (offsites, travel) so leaders stay focused on outcomes </li></ul>What We Are Looking For <ul><li>Strong generalist background in consulting, banking, strategy/ops, product operations, or high-growth tech</li><li>Technical fluency: you can follow API and platform discussions with product and engineering teams and ask sharp questions</li><li>Excellent communication craft: executive-quality writing and slides that tell a clear story and drive decisions</li><li>Sound judgment under ambiguity: you make progress with imperfect information and competing priorities</li><li>High ownership and reliability: deadline-driven, detail-oriented, able to run multiple workstreams without dropping balls</li><li>Comfortable operating behind the scenes while influencing outcomes and enabling product leadership to move faster </li></ul>Bonus Points If <ul><li>You have worked close to product, engineering, or data teams (product management, data, engineering, or adjacent roles)</li><li>You have built or improved operating cadences in a scaling org (planning, analysis, reporting) </li></ul>Work At Gigs At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site. Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective. What We Offer At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.

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