Certification Specialist,Investigations

Pennsylvania Certified Organic (PCO) is excited to announce a position opening for Certification Specialist, Investigations (CS) to join our Certification Team. As a CS, you will have responsibility for providing excellent customer service as you review organic files and determine compliance status. Experience with crops/livestock is preferred.

PCO is a growing non-profit organization that works with farmers and food producers across the US. PCO provides organic certification services to more than 1600 operations, employs approximately 40 staff, and sub-contracts with around 50 inspectors. Our staff are dedicated to our vision: A world where agriculture systems prioritize health, ecological balance, fairness and care. and we are committed to a work culture of purpose, caring, and results.

This position is fully remote with minimal travel. The salary for this position will be $65,000 - $70,000 (For more information on our benefits, click here.). This position will remain open until filled. Only candidates moving forward will be notified, but everyone will be notified once the position is filled or closed.

PCO is an equal opportunity employer and service provider. We do not discriminate with regard to race, color, religion, national origin, age, ancestry, political beliefs, union membership, disability (in accordance with the American With Disabilities Act and the Pennsylvania Human Relations Act), veteran status, gender or sexual orientation, marital or familial status, genetic information, and any other characteristic protected by law. We value and encourage all qualified applicants to apply, including Black, Indigenous, and People of Color; members of the LGBTQ+ community; veterans; people with disabilities; and people who have been formerly incarcerated. Studies have shown that women and people of color are less likely to apply for opportunities when they don’t feel fully qualified. We are most interested in finding the best candidate, and that candidate may come from a less traditional background. We would encourage you to submit your interest

Certification Specialist, Investigations

Class: Full time, Exempt

Reports to: Certification Deputy Director

Direct Reports: None

Location: Remote

Position Summary:

The Certification Specialist, Investigations performs file review, which supports the certification review process responsibility of the Certification Team. The Certification Specialist, investigations concentrates on special oversight projects and elevated compliance work while keeping a firm connection to updates and content coming out of the three subteams (Pine, Oak, & Cedar) to enable agility in responding to emergent requests, follow up needs, and selected advanced compliance oversight across the Certification Review Team.

Team Statement:

The Certification Specialist, Investigations is a member of the Certification Team, which has the following areas of responsibility:

• Certification Review Process
• Certification Policy and Procedures
• Compliance and Enforcement

The Certification Specialist’s work focuses on all areas listed above.

Primary Duties & Responsibilities:

Certification Review Process

• Review certification applications and updates, inspection reports and supporting documentation and determine compliance status as assigned by supervisor
• Provide information and respond to requests for information about PCO and organic certification via email, letter, phone and occasional virtual or in-person meetings.
• Complete assigned workload in accordance with Certification Review Team timelines and communicate with supervisor about delays
• Serve as primary contact person for clients assigned by supervisor
• Provide evaluative feedback on inspector performance
• Work daily with a complex, proprietary database to perform the regular tasks of the job. Ensures that database records are consistent and current

Certification Policy & Procedure

• Support the development and maintenance of certification forms and documents
• Maintain an understanding of the USDA National Organic Program regulations, as well as PCO policy and procedures
• As applicable, maintain an understanding of Organic Plus Trust Grassfed regulations
• Implement certification policies and procedures

Compliance and Enforcement

• Make autonomous or semi-autonomous decisions about clients’ compliance with USDA NOP Rule using accurate sources of data and communicate those decisions to clients in a timely manner
• Write compliance findings, including Conditions, Notifications of Noncompliance and Adverse Actions
• Perform mediations and draft settlement agreements with support from Certification Program Managers, as needed.
• Monitor response deadlines for outgoing compliance, including managing reminders
• Ensure compliance responses are received within applicable deadlines.
• Work with Certification Program Manager to respond to rebuttals and appeals of adverse certification decisions
• Participate in audits and accreditation site visits, as requested by the Quality Team

Special Projects

• Investigations, high risk file oversight, NOP RFIs, complex ongoing oversight as assigned (ie NOP SAs, highly complex business structures, high risk activities/products); and
• May serve as back up support for other workload needs for subteams throughout the certification cycle, as necessary.

Other

• Participate in Certification Team meetings
• Ensure the avoidance of conflict of interest throughout the certification process and update the PCO Conflict of Interest form on an annual basis at a minimum

• Serving as a representative of PCO in relevant industry areas as appropriate, and role modeling diversity, equity, and inclusion.
• Represent PCO at public events, as needed
• Any other task relevant to these duties or the mission of the organization as assigned by the supervisor or Certification Deputy Director

Qualifications:

Position

• Bachelor’s degree or equivalent work experience, preferably in agriculture, biology, environmental studies, or food science;
• Three or more years experience conducting inspections and/or certification review work in multiple scopes;
• Familiarity with regulatory compliance;
• Knowledge of the certification to USDA organic standards and evidence of education, training or professional experience in the fields of agriculture, science or organic production and handling that relates to assigned duties;
• Familiarity with the certification procedure;
• Excellent organizational skills; and
• Attention to detail.

General

• Dedicated to PCO’s mission;
• Understands and appreciates the importance of extraordinary customer service;
• Thrives in a team setting and contributes positively to team morale and communication;
• Values teamwork and takes an active role in fostering a supportive, inclusive work environment;
• Analytical problem-solving and critical thinking abilities;
• Ability to manage multiple priorities and perform within deadlines;
• Excellent communication, writing, and interpersonal skills;
• Able to work with minimal supervision while understanding the necessity for communicating and coordinating work efforts with others;
• Computer proficiency: word processing, spreadsheets, data entry, internet research, databases; and
• Performs work with utmost honesty and integrity.

Physical Requirements / Working Conditions

The bullet points below are representative of the physical demands and working environment that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform the essential job functions.

• Standard / Remote office setting; proximity to office equipment that includes electronic devices.
• Must remain at a workstation for at least 50% of the time; will need to use equipment that includes electronic devices.
• Perceive and interact with text, media, and people.
• Communicate and accurately exchange information with text, media, and people.
• Must be able to lift up to 50 lbs.