Audio Visual Systems Engineer

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Role: We are looking for a visionary Audio Visual Systems Engineer to design, deploy, and continuously evolve the AV technology ecosystem across our flagship Innovation and Briefing Centers. This is not a break-fix role — it is a strategic engineering position at the intersection of immersive technology, executive experience design, and enterprise program delivery. You will serve as the primary technical authority for next-generation AV environments that host C-suite briefings, product showcases, ideation sessions, and partner engagements. You will translate business intent into world-class spatial experiences, lead complex multi-vendor deployments, and build trusted relationships with stakeholders across Facilities, IT, Marketing, Executive Communications, and senior leadership. This role demands rare depth: the hands-on technical precision of a systems integrator combined with the executive presence, program management rigor, and strategic thinking of a senior technology leader. Core Responsibilities: • Program Management & Project Delivery • Lead full project lifecycle for AV deployments from discovery through go-live: scope, schedule, budget, vendor management, installation oversight, testing, and post-launch support • Manage concurrent projects across multiple sites, coordinating with construction, facilities, IT infrastructure, and executive stakeholders with competing priorities and tight timelines • Develop and enforce quality assurance standards, acceptance testing protocols, and commissioning checklists for all AV installations • Build and manage relationships with AV integrators, manufacturers, and specialty vendors — defining SOWs, reviewing submittals, and holding partners to performance standards • Create and maintain project tracking artifacts: risk registers, dependency maps, RACI matrices, and executive status dashboards • Deliver post-project retrospectives and institutional knowledge documentation to enable continuous improvement • Stakeholder Engagement & Executive Relationship Management • Serve as the trusted technology advisor to Executive Briefing Center leadership, Corporate Communications, C-suite Admins, and senior visiting delegations • Translate complex technical capabilities into compelling narratives for non-technical executives — framing AV investments in terms of business outcomes, brand differentiation, and audience experience • Partner with Marketing, Brand, and Creative teams to deliver AV environments that amplify storytelling and reinforce company identity • Conduct discovery sessions with event producers, executive assistants, and program owners to anticipate and exceed experience expectations for high-stakes briefings • Act as on-site technical lead and escalation point for executive events, ensuring flawless execution under pressure with white-glove support • Proactively identify opportunities to elevate the briefing center experience and present well-structured proposals with business case rationale to leadership • AV Systems Architecture & Engineering • Work with the architects on the end-to-end AV solutions for briefing suites, innovation labs, boardrooms, and multi-purpose event spaces — including video walls, large-format LED, immersive displays, spatial audio, and hybrid conferencing systems • Own the technical design lifecycle from needs analysis and schematics through commissioning, tuning, and handoff — ensuring systems meet enterprise reliability, scalability, and security standards • Work with the teams to define reference architectures and technology standards for AV infrastructure across all Innovation and Briefing Center environments • Spearhead evaluation, pilot, and integration of emerging technologies including AI-powered room automation, generative content rendering, XR/AR overlays, holographic display, and spatial computing platforms • Develop and maintain detailed as-built documentation, signal flow diagrams, IP schemas, and equipment inventories • Design and maintain Control Systems programming (Crestron, AMX, Q-SYS, Extron) for seamless, intuitive user experiences requiring zero training • Operations, Reliability & Continuous Improvement • Maintain SLA-backed operational excellence for all AV systems, with documented incident response, root cause analysis, and remediation playbooks • Establish preventive maintenance

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